Serial life quality manager
ALTEN MAROC
A propos de l'entreprise
Vos missions
Key ResponsibilitiesDrive quality convergence plans to achieve customer quality targets.Monitor and analyze quality KPIs, warranty claims, failure rates, and warranty costs.Lead quality issue resolution by coordinating Engineering, Plants, Suppliers, and Quality teams.Manage Engineering Quality Issues (QIT) and ensure proper tracking in GIM/PLM.Support problem-solving activities with quality data, reports, and methodologies.Ensure production non-conformities are addressed by plant quality teams.Prepare quality reviews and represent quality status in customer and management meetings.Assess risks related to safety alerts and support field actions or service campaigns.Capitalize on lessons learned and ensure their integration into future projects.Main ObjectivesAchieve customer quality targets and warranty objectives.Improve product reliability and customer satisfaction.Define corrective actions and technical solutions for field quality issues.Act as the key quality representative between Engineering, Manufacturing, Suppliers, Aftersales, and Customer Experience teams
Profil recherche
Master's degree in Industrial Engineering 6 months to 2 years of experience in a similar role Problem solving skills, quality process, product design (system,architecture), industrial skills, project work, cooperation context control Managerial skills: Ability to convince, communicate, manage the handling of quality issues Ability to analyze risks and their consequences Ability to mobilize and lead transversal teams Autonomy and flexibility to learn new toolings and procedure Rigourness ability
Formation
Bac+5 / Master
Experience
Jusqu'a 2 ans
Informations pratiques
Contrat
CDI
Ville
Tetouan
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