Bilingual fraud investigator for a financial platform.

Fraud Investigators serve as the first line of defense. The role focuses on identifying bad actors while ensuring legitimate customers have a seamless experience.
Core Responsibilities
Perform end-to-end investigations of high-priority fraud alerts
Analyze account history and behavioral patterns
Apply critical thinking to distinguish between customer error and sophisticated fraud (ATO, Identity Theft, etc.)
Maintain strong investigative narratives for audit and regulatory purposes
Escalate complex cases to Senior Investigations with thorough documentation
Meet SLAs for both productivity and Quality Assurance standards