We're hiring! Foundever-Nespresso part time customer support specialist night shift
Foundever (ex Sitel Group)
A propos de l'entreprise
Sitel Group devient officiellement Foundever™.
Foundever™ est un leader mondial de l'expérience client (CX). Avec 170 000 collaborateurs dans le monde, nous sommes l'équipe derrière les meilleures expériences des 750 plus grandes marques internationales et digitales.
Nos solutions CX innovantes, notre technologie et notre expertise sont conçues pour répondre aux besoins opérationnels de nos clients et leur offrir une expérience sans couture, partout et à tout moment. Prenant en charge 9 millions d'expériences chaque jour dans plus de 60 langues et 45 pays, Foundever combine la force d'une présence mondiale à une approche entrepreneuriale, permettant aux entreprises de toutes tailles et de tous secteurs de transformer leur CX.
Vos missions
LOOKING FOR A PART-TIME JOB? THIS OPPORTUNITY IS FOR YOU!
Foundever is hiring Part-Time Customer Support Specialists to join the team supporting Nespresso, one of the world's leading premium coffee brands!
PERFECT FOR PEOPLE LOOKING FOR EXTRA INCOME, OR ANYONE SEEKING PART-TIME WORK!
Why Join Us?
• PART-TIME OPPORTUNITY – A chance to balance work with your studies and personal life.
• WORK WITH NESPRESSO – Support a prestigious, internationally recognized brand.
• PAID TRAINING & DEVELOPMENT – Build valuable customer service skills.
• ATTRACTIVE COMPENSATION – Potential performance bonuses, night-shift premiums, and language bonuses.
• CAREER GROWTH – Opportunities to develop your skills and grow professionally.
• ADDITIONAL BENEFITS – Health insurance, social security, and company transportation, subject to eligibility.
What Will You Do?
•Assist customers by phone and email.
•Resolve customer issues and provide excellent service.
•Update customer information and maintain accurate records.
•Help create a smooth and enjoyable customer experience.
Profil recherche
• Fluent in both French and English, with excellent verbal and written communication skills.
• Previous experience in customer service, call centers, sales, telesales, or lead generation is required.
• Strong interpersonal and communication skills.
• Customer-oriented with a genuine ability to listen, understand, and respond to customer needs.
• Strong problem-solving skills and attention to detail.
• Comfortable working with CRM systems, digital platforms, and multiple tools simultaneously.
• Professional, reliable, adaptable, and able to work effectively in a structured and international environment.
• Comfortable working night shifts and maintaining a high level of service throughout the shift.
• Able to represent a premium brand with professionalism and attention to customer experience.
Informations pratiques
Contrat
Temps partiel
Lieu
Rabat
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