Customer support agent – fluent english

BeLOCUM is a fast-growing company specializing in replacement management through an innovative digital platform. Committed to service excellence and customer satisfaction, BeLOCUM relies on dedicated teams and efficient processes to deliver a high-quality customer experience.

As part of the expansion of our Customer Service Department, we are looking for a Customer Support Agent – Fluent English based in Tangier.

Key Responsibilities

As a Customer Support Agent, you will be the main point of contact between BeLOCUM and its clients, ensuring professional, efficient, and customer-focused service.

Handle customer inquiries via phone, email, and chat in a timely and professional manner
Understand customer needs and provide appropriate solutions in line with company policies and procedures
Ensure accurate follow-up of customer requests to maintain a high level of customer satisfaction
Collaborate with internal teams (Operations, IT, Talent Management) to resolve complex cases
Contribute to continuous improvement initiatives aimed at enhancing the customer experience
Meet response time targets and quality standards.

Profil recherché

Profile Requirements

Bachelor’s degree (or equivalent) in Business, Management, Communication, or a related field
Minimum 2 years of experience in customer service, client support, or a similar role
Fluent English (spoken and written) – mandatory
Proficiency in CRM tools and digital platforms
Core Skills & Competencies

Excellent communication and active listening skills
Strong organizational and time-management abilities
Effective problem-solving skills with attention to detail
Customer-oriented mindset with a strong service culture
Ability to work collaboratively within a team and across departments