English-speaking customer service representative (night shift) - Centre d'appel (Rabat)

MARKETING CALL CENTER

CDI📍 Rabat🏛 Sur site

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A propos de l'entreprise

Créé en 2005, MCC est un centre de contact basé au cœur de la capital du royaume. L’entreprise s’est spécialisée dans le domaine de la gestion de relation client à distance. Fournisseur de services à forte valeur ajoutée, Marketing Call Center se spécialise dans l’externalisation des métiers de la relation client, du télémarketing, de la conduite d’activité, et de la prestation des missions de Back Office. Nous accompagnons nos clients à l’international grâce à notre pôle multilingue couvrant les pays : francophones, anglophones, arabophones, hispanophones, germanophones, italophones, ... Notre mission: Accompagner nos clients dans leur croissance et dans l'amélioration de leur relation client. Nos valeurs: Engagement - Respect - Transparence Comment nous décrire simplement ? Une entreprise dynamique et audacieuse qui met le bien être de ses collaborateurs au cœur de ses préoccupations, pour assurer la pleine satisfaction de ses clients. Chez MCC, l’humain est au cœur de notre croissance, c’est pourquoi nous prenons soin de nos collaborateurs. En intégrant MCC, vous prenez part à une aventure aux multiples avantages: une entreprise dynamique et une équipe jeune nous privilégions les évolutions en interne et le management de proximité qui offrent des perspectives d’évolution certaines nos équipes travaillent efficacement dans un climat de convivialité Nos équipes sont fiers de travailler chez MCC. "Partagez votre CV et rejoignez-nous!"

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Vos missions

Are you a night owl with excellent communication skills? Do you speak fluent English and have a passion for helping others?

Our fast-growing call center is expanding its international operations, and we are looking for our next English-Speaking Customer Service Representatives (M/F) to join our dedicated night shift team!

As the primary point of contact for our international customers, you will ensure a seamless and positive customer experience during night hours. Your daily tasks will include:
Handling Inbound Inquiries: Answering customer questions and resolving issues via phone, email, or live chat in a timely and professional manner.
Troubleshooting: Analyzing customer accounts, identifying problems, and providing accurate solutions or escalating complex cases to the appropriate department.
Data Management: Accurately logging all interactions, updating customer profiles, and maintaining precise records in our CRM system.
Customer Satisfaction: Delivering a world-class customer experience, ensuring high satisfaction scores (CSAT), and building brand loyalty.

Avantages

We value our night shift employees and offer a highly competitive and secure working environment:

Job Security: A permanent contract (CDI) from your first day of training.

Attractive Compensation: A competitive base salary + Language bonus + Monthly Performance Bonuses.

Safe Transportation: door-to-door transportation provided for your night commutes.

Health & Social Coverage: CNSS + health insurance.

Career Growth: Fully paid initial training, continuous coaching, and genuine opportunities for internal promotion (QA, Team Leader, Trainer).

Work Environment: A modern, comfortable workspace with break rooms and a great team spirit!

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Profil recherche

We are seeking dedicated, independent, and customer-oriented individuals:

Language Proficiency: You have an excellent command of English, both written and spoken.

Availability: You are fully comfortable working night shifts and maintaining a nocturnal schedule.

Soft Skills: You are empathetic, patient, and possess excellent active listening skills. You can handle stressful situations with a calm and positive attitude.

Experience: A previous experience in customer service, BPO, or a call center environment is highly preferred, but motivated beginners with stellar English are welcome!

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Remuneration & Avantages

details during the interview

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Informations pratiques

Contrat

CDI

Lieu

Rabat

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