APPLICATION SUPPORT SPECIALIST

Missions

As an Application Support Specialist within Bernstein SG's Global Applications Support Team, you will support the Global Equity Research and Sales activities of the institutional sell-side Research business across Bernstein and Autonomous. Reporting to the Head of International Sales and Research Technology, you will provide day-to-day application support and user training while working with vendors and in-house development teams responsible for Client Relationship Management (CRM), research authoring and research distribution platforms. You will collaborate with teams across the US, Europe and Asia in a fast-paced front-office environment covering a broad range of technologies.

Your main responsibilities will include:

· Support daily CRM and research-authoring activities for Sales and Research users in a busy front-office environment.

· Maintain research subscriptions and entitlements for the institutional client base.

· Manage submissions to interaction aggregators used for client broker-vote tracking.

· Support other applications used by Sales and Research, including events platforms, mobile applications and related technology systems.

· Promote best practices and user adoption through direct engagement and training; maintain training materials, help documentation and tips-and-tricks communications.

· Collaborate across departments to identify user needs and contribute to the implementation of new solutions.

· Implement data-quality controls to support reliable reporting and analysis.

· Work with vendors and development teams to coordinate application upgrades, testing and ongoing support for Sales and Research applications.

· Diagnose operational issues in detail and collaborate with local, external and global teams to resolve them in a timely manner.

· Document business processes, support procedures and troubleshooting guidance.

· Comply with applicable risk, regulatory and internal policy obligations, including the Societe Generale Group Code of Conduct and relevant conduct standards.

· Undertake additional duties as required.