Senior english-speaking customer service advisor – 100% on-site - Centre d'appel (Tanger)
BeLocum
Vos missions
Job Description:
BeLOCUM is an innovative Canadian company specializing in the digital management of healthcare staffing and replacements. As part of its international expansion, BeLOCUM is looking for a Senior Customer Service Advisor – English Speaking to join its team in Tangier, Morocco.
You will join a close-knit team in a modern and dynamic environment, working 100% on-site, where your customer service expertise and English communication skills will be highly valued.
Your Responsibilities:
- Manage, prioritize, and handle customer inquiries through phone, email, and chat with professionalism, empathy, and efficiency.
- Provide accurate and timely follow-up on customer requests and ensure issues are resolved to completion.
- Handle sensitive, complex, or escalated situations and provide appropriate solutions in collaboration with internal teams, including IT, Operations, and HR.
- Identify recurring customer issues and provide recommendations to improve the overall customer experience.
- Ensure the accuracy and regular updating of customer information in the CRM and internal systems.
- Maintain a high level of service quality while meeting established performance and productivity targets.
- Contribute to knowledge sharing, best-practice development, and continuous improvement within the team.
Avantages
What We Offer
A full-time permanent contract (CDI) with an attractive salary and social benefits, including CNSS, AMO, and supplementary health insurance.
A healthy and well-structured working environment.
Comprehensive paid training to ensure a successful onboarding.
A meaningful mission dedicated to supporting healthcare professionals.
Profil recherche
Candidate Profile :
- Bachelor’s degree or 2-year college diploma in Business, Management, Communication, Customer Service, or a related field.
- Minimum 3 years of successful experience in customer service, call centers, customer support, or a similar environment, ideally supporting demanding or international accounts.
- Fluent English, both written and spoken, with excellent communication skills.
- Previous experience working with Canadian customers or the Canadian market is considered a strong asset.
- Excellent active listening, problem-solving, and conflict-resolution skills.
- Strong customer-service mindset, professionalism, diplomacy, responsiveness, and ability to work as part of a team.
- Ability to work effectively under pressure and manage multiple customer requests simultaneously.
- Comfortable using digital tools, CRM systems, communication platforms, and other customer service software.
- Strong attention to detail and ability to follow processes and procedures accurately.
Formation
Bac+2 / BTS / DUT
Experience
3+ ans
Remuneration & Avantages
MAD 6,000 net per month + bonus
Informations pratiques
Contrat
CDI
Ville
Tanger
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