Dutch & English Customer Care Representative
TELUS Digital
CDIJunior (0-2 ans)📍 Casablanca
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Vos missions
Respond promptly to customer inquiries via email, chat, and phone
Resolve customer concerns with empathy and professionalism
Deliver high-quality service aligned with customer satisfaction goals
Identify opportunities to improve customer experience processes
Maintain accurate case documentation and updates
Handle all customer interactions confidentially
Complete required training programs successfully
Profil recherché
Fluency in Dutch and English (written and spoken)
- Understanding of customer service practices and standards
- Experience with call center systems and tools
- Retail or customer-facing experience preferred
- Data entry skills (minimum 40 WPM)
- Experience with multi-channel support (voice, email, social media, chat)
- Computer proficiency (email, web navigation)
- Strong communication and listening skills
- Detail-oriented with strong organizational skills
- Customer-focused mindset
- Ability to work well in a team environment
- High stress tolerance and resilience