Bilingual customer service representative (english / french)
Fusion
CDIConfirme (3-5 ans)📍 Casablanca
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Vos missions
We are hiring bilingual (English/French) Customer Service Representatives for an international fashion e-commerce project.
You will support customers via chat, email, and phone in a fast-paced environment.
Handle customer inquiries via chat, email, and phone
Support customers in both English and French
Provide accurate and personalized solutions
Deliver a high-quality customer experience
Handle sensitive situations professionally
Meet SLA and KPI targets
Maintain accurate customer records