Bilingual customer service representative (english / french)

We are hiring bilingual (English/French) Customer Service Representatives for an international fashion e-commerce project.
You will support customers via chat, email, and phone in a fast-paced environment.
Handle customer inquiries via chat, email, and phone
Support customers in both English and French
Provide accurate and personalized solutions
Deliver a high-quality customer experience
Handle sensitive situations professionally
Meet SLA and KPI targets
Maintain accurate customer records

Profil recherché

Fluent in English and French (written and spoken)
Customer service experience is a plus
Strong communication and writing skills
Customer-oriented mindset
Ability to multitask
Comfortable with digital tools
Flexible for evening/night shifts and weekends