Bilingual (fr/en) customer service & upselling representatives - order tracking - rabat

As a Customer Service & Sales Representative, you will handle customer interactions related to order tracking while also identifying opportunities to promote and sell additional products or services. - Manage inbound and outbound calls related to order status and delivery updates; - Provide accurate information regarding orders, shipments, delays, and resolutions; - Identify customer needs and proactively propose relevant products or services (upselling & cross-selling); - Promote ongoing offers, new products, or complementary services during customer interactions; - Handle customer complaints and ensure effective and timely resolution.

Profil recherché

- Previous experience in a call center, customer service, or telesales role preferred;- Experience in sales or commercial activities is a strong advantage;- Strong communication skills in French and English (spoken and written);- Customer-oriented with excellent interpersonal skills;- Good command of CRM tools and basic IT skills;- Results-oriented with the ability to meet both service and sales KPIs;- Dynamic, confident, and proactive;- Persuasive with a positive attitude.