Bilingual customer service representatives (fr/en) – fez

• Handling incoming and outgoing calls from French and English-speaking customers. • Handling order-related queries (placing, tracking, amending, cancelling). • Providing personalised customer support throughout the order cycle. • Monitor delivery times and alert customers to any problems. • Providing clear, up-to-date information to customers. • Handling complaints or incidents relating to products or orders. • Escalate complex cases to the relevant departments (technical, logistics). • Follow up until resolution and customer satisfaction.

Profil recherché

• Fluently in English and French with excellent oral and written communication skills.• Experience in a call centre or telephone customer relations (a major advantage).• Good knowledge of telecoms products or services (boxes, SIM cards, subscriptions, etc.).• Customer service skills, active listening, stress management.• Ability to multi-task and meet pre-established objectives.• Excellent organizational skills and sense of priorities.   Avantages sociaux et autres • An hourly rate paid training from the first month.• An open-ended contract and Social security.• A very enticing attendance bonus.• Private free health care with a very competitive rate.• Free door to door transportation for shift ends.• Multiple other benefits (special events celebrations, Fun activities, Cnexia site life program, conventions…etc).