Postuler
{"@context":"http://schema.org","@type":"JobPosting","title":"Superviseur service client bilingue fr/en - Centre d'appel (Casablanca)","url":"https://www.moncallcenter.ma/offre-emploi/francotraitance-superviseur-service-client-bilingue-fr-en-160675","employmentType":"CDI/CDD","hiringOrganization":{"@type":"Organization","name":"Francotraitance","sameAs":"https://www.moncallcenter.ma/francotraitance","logo":"https://www.moncallcenter.ma/im/120/images/300/ca-5vc00qtqd6xu2e9ehhvv787nnsdt3a04122025114354.jpg"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressRegion":"Casablanca","addressLocality":"Casablanca","addressCountry":{"@type":"Country","name":"Maroc"}}},"datePosted":"2026-04-17","validThrough":"2026-06-17","baseSalary":{"@type":"MonetaryAmount","value":""},"description":"Nous recrutons un Superviseur Service Client d\u2019une auto-\u00e9cole pour piloter une activit\u00e9 d\u00e9di\u00e9e \u00e0 un client bas\u00e9 en Suisse, dans un environnement exigeant et orient\u00e9 qualit\u00e9.\r\nMissions\r\n-Superviser l\u2019activit\u00e9 (appels, e-mails, WhatsApp)\r\n-Manager, coacher et faire monter en comp\u00e9tence une \u00e9quipe d\u2019agents\r\n-Garantir la qualit\u00e9 de service et le suivi des KPI\r\n-Assurer le reporting client et g\u00e9rer les escalades\r\n-Intervenir en production si n\u00e9cessaire - -3 \u00e0 5 ans d\u2019exp\u00e9rience en call center / service client\r\n-Exp\u00e9rience confirm\u00e9e en management d\u2019\u00e9quipe\r\n-Fran\u00e7ais courant, anglais professionnel\r\n-Leadership, rigueur et sens du d\u00e9tail - -Environnement international\r\n-Poste strat\u00e9gique et op\u00e9rationnel\r\n-Culture orient\u00e9e qualit\u00e9 premium\r\n-Horaires : rotation 7j/7 (planning rotatif) \u2013 Casablanca"}
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