Customer support (german speaker)

Are you passionate about helping others succeed? At goFLUENT, we’re looking for a motivated Learning Consultant to join our dynamic Learning Consultant team. This is your chance to make a real impact by ensuring our learners have an unforgettable experience and providing valuable feedback to improve our services.

As a Learning Consultant, you'll be at the heart of our customer experience, connecting with learners, guiding them on their language journey, and collaborating with our internal teams to deliver excellence.

If you're driven by making a difference and thrive in a supportive, customer-focused environment, we’d love to have you on board!

What You'll Do

Become an expert and maintain a full understanding of our products and services. Explain it to our new learners who are starting a goFLUENT Training
Offer the learner the best journey possible, by understanding the expectations and being efficient in giving the solutions to concerns the learner might face
Reply to our learners requests on several communication channels (phone, email, chat, etc.)
Ensure a smooth and efficient communication with internal teams
Call students to encourage them to take full advantage of the available resources
Be proactive in order to optimize our internal procedures, improve the quality of our responses and raise learners feedback