Service Desk Analyst (Germanophone)
HCLTech
CDIJunior (0-2 ans)📍 Rabat
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A propos de l'entreprise
Entreprise :
HCLTech is a global technology company, home to more than 223 000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2025 totaled $13.8B. To learn how we can supercharge progress for you, visit hcltech.com.
We have been recognized as a Global Top Employer by the Top Employers Institute for the second time in a row for outstanding HR policies and best practices worldwide. We have also been certified as a Top Employer in 26 countries across three regions, Asia Pacific, Europe & Africa and North America.
These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark. To learn how we can supercharge progress for you, visit hcltech.com/careers.
HCLTech 's Global Delivery center in Morocco was launched in 2022, currently developing our tech presence in Sala Al Jadida (Technopolis Rabat Shore).
HCLTech received "Feel Good" 2024 label at the 2024 Employer Brand ceremony for having a transparent communication around their corporate culture.
HCLTech is a global technology company, home to more than 223 000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2025 totaled $13.8B. To learn how we can supercharge progress for you, visit hcltech.com.
We have been recognized as a Global Top Employer by the Top Employers Institute for the second time in a row for outstanding HR policies and best practices worldwide. We have also been certified as a Top Employer in 26 countries across three regions, Asia Pacific, Europe & Africa and North America.
These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark. To learn how we can supercharge progress for you, visit hcltech.com/careers.
HCLTech 's Global Delivery center in Morocco was launched in 2022, currently developing our tech presence in Sala Al Jadida (Technopolis Rabat Shore).
HCLTech received "Feel Good" 2024 label at the 2024 Employer Brand ceremony for having a transparent communication around their corporate culture.
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Vos missions
Vous êtes passionné par la résolution de problèmes et avez une excellente capacité à aider les autres ? Nous recherchons un Service Desk Analyst pour rejoindre notre équipe. En tant que Service Desk Analyst, vous jouerez un rôle essentiel en offrant un support technique de qualité à nos clients.
Vos principales tâches incluront:
- Répondre aux appels téléphoniques, aux e-mails et aux tickets de support entrants.
- Identifier et diagnostiquer les problèmes techniques rencontrés par les clients.
- Fournir des solutions et des instructions claires pour résoudre les problèmes rapidement et efficacement.
- Collaborer avec les équipes internes pour résoudre les problèmes complexes.
- Suivre et mettre à jour les tickets de support pour assurer un suivi précis.
- Assurer une excellente satisfaction client en offrant un service amical et professionnel.
- Contribuer à la documentation et à la base de connaissances pour faciliter le support futur.
- Participer à des formations pour se tenir informé des nouvelles technologies et des produits.
Profil recherché
Profil recherché:
- Maîtrise parfaite de l'Allemand et une bonne maitrise de l'Anglais.
- Expérience antérieure dans un rôle de support technique, service à la clientèle ou help desk préférable.
- Connaissance des systèmes d'exploitation courants tels que Windows, macOS, ou Linux.
- Capacité à communiquer efficacement avec les clients et à expliquer des solutions techniques de manière claire.
- Aptitude à résoudre les problèmes rapidement et de manière proactive.
- Excellentes compétences en résolution de problèmes et en prise de décision.
- Capacité à travailler de manière autonome et à collaborer au sein d'une équipe.
Si vous avez les compétences requises et que vous aimez travailler dans un environnement stimulant, envoyez-nous votre CV, de préférence en anglais, dès aujourd'hui !