Postuler
{"@context":"http://schema.org","@type":"JobPosting","title":"Bilingual customer service representatives (fr/en) \u2013 casa - Centre d'appel (Casablanca)","url":"https://www.moncallcenter.ma/offre-emploi/cnexia-bilingual-customer-service-representatives-fr-en-casa-161190","employmentType":"CDI/CDD","hiringOrganization":{"@type":"Organization","name":"Cnexia","sameAs":"https://www.moncallcenter.ma/cnexia","logo":"https://www.moncallcenter.ma/im/120/images/300/ca-cud7c62l98h5ma781tcqid3q1s5c9113122021061057.jpg"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressRegion":"Casablanca","addressLocality":"Casablanca","addressCountry":{"@type":"Country","name":"Maroc"}}},"datePosted":"2026-04-19","validThrough":"2026-06-19","baseSalary":{"@type":"MonetaryAmount","value":""},"description":"\u2022 Handling incoming and outgoing calls from French and English-speaking customers. \u2022 Handling order-related queries (placing, tracking, amending, cancelling). \u2022 Providing personalised customer support throughout the order cycle. \u2022 Monitor delivery times and alert customers to any problems. \u2022 Providing clear, up-to-date information to customers. \u2022 Handling complaints or incidents relating to products or orders. \u2022 Escalate complex cases to the relevant departments (technical, logistics). \u2022 Follow up until resolution and customer satisfaction. - \u2022 Fluently in English and French with excellent oral and written communication skills.\u2022 Experience in a call centre or telephone customer relations (a major advantage).\u2022 Good knowledge of telecoms products or services (boxes, SIM cards, subscriptions, etc.).\u2022 Customer service skills, active listening, stress management.\u2022 Ability to multi-task and meet pre-established objectives.\u2022 Excellent organizational skills and sense of priorities. Avantages sociaux et autres \u2022 An hourly rate paid training from the first month.\u2022 An open-ended contract and Social security.\u2022 A very enticing attendance bonus.\u2022 Private free health care with a very competitive rate.\u2022 Free door to door transportation for shift ends.\u2022 Multiple other benefits (special events celebrations, Fun activities, Cnexia site life program, conventions\u2026etc). - \u2022 Une formation r\u00e9mun\u00e9r\u00e9e d\u00e8s le premier jour\r\n\u2022 Un contrat \u00e0 dur\u00e9e ind\u00e9termin\u00e9e\r\n\u2022 Une s\u00e9curit\u00e9 sociale.\r\n\u2022 Des Primes d\u00e9plafonn\u00e9es.\r\n\u2022 Une assurance maladie priv\u00e9e avec un taux de remboursement int\u00e9ressant.\r\n\u2022 Un transport gratuitement assur\u00e9"}
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