Postuler
{"@context":"http://schema.org","@type":"JobPosting","title":"Helpdesk hispanophone-arabophone - Centre d'appel (Casablanca)","url":"https://www.moncallcenter.ma/offre-emploi/centre-de-services-helpdesk-hispanophone-arabophone-157193","employmentType":"CDI/CDD","hiringOrganization":{"@type":"Organization","name":"Centre de Services","sameAs":"https://www.moncallcenter.ma/centre-de-services","logo":"https://www.moncallcenter.ma/im/120/images/300/ca-xie9b5iwrhhuxu8u37wy2d5nhaxhpk07072025024602.jpg"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressRegion":"Casablanca","addressLocality":"Casablanca","addressCountry":{"@type":"Country","name":"Maroc"}}},"datePosted":"2026-03-31","validThrough":"2026-05-31","baseSalary":{"@type":"MonetaryAmount","value":""},"description":"\t\t\tNous recherchons des agents Helpdesk hispanophones parlant couramment le fran\u00e7ais et l\u2019espagnol, pour assurer le support technique et fonctionnel \u00e0 nos clients internationaux.\r\n\r\nMissions principales:\r\n\u2022 Assurer le support de niveau 1 et 2 (t\u00e9l\u00e9phone, chat, e-mail)\r\n\u2022 Diagnostiquer et r\u00e9soudre les incidents techniques\r\n\u2022 Escalader les cas complexes aux \u00e9quipes concern\u00e9es\r\n\u2022 Garantir une exp\u00e9rience client positive et professionnelle - \t \t \tLangues : espagnol courant + arabe (langue maternelle)\r\n\u2022 Excellentes comp\u00e9tences en communication\r\n\u2022 Connaissances informatiques de base (Windows, Office, r\u00e9seaux, etc.)\r\n\u2022 Exp\u00e9rience en service client ou support technique obligatoire\r\n\u2022 Disponibilit\u00e9 pour travail en shifts\r\nNiveau recherch\u00e9:\r\n\u2022 Avanc\u00e9 : exp\u00e9rience d\u2019au moins 2 ans en Helpdesk / support technique - \t \t \tFormation compl\u00e8te\r\n\u2022 Environnement de travail multiculturel et dynamique\r\n\u2022 Opportunit\u00e9s d\u2019\u00e9volution\r\n\u2022 R\u00e9mun\u00e9ration attractive + avantages\r\nPoste bas\u00e9 a Casablanca "}
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